Privacy Policy

1. Information we collect

We collect only the information needed to operate the store, complete orders, deliver digital products, and protect your account.

• Account and contact details, such as your email address, account identifier, and sign-in or verification status.
• Order information, including products, quantities, order and payment status, country, currency, and license or account-delivery records.
• Technical information, such as IP address, approximate country, device and browser type, security logs, cookies, and session data.
• Information you choose to provide when requesting support through Discord or TikTok.

2. Payments and financial information

Payments are processed by Ziina. Required payment details are sent directly to the payment provider, and we do not store your full card number or security code. We receive information such as payment status, amount, currency, and transaction reference so we can confirm and support your order.

3. How we use your information

• Create your account, verify sign-ins, and send temporary verification codes.
• Process orders and payments, issue receipts, and deliver product details or activation keys.
• Remember your cart, language, and currency, and localize prices using your approximate location or selected preference.
• Provide support, resolve order issues, prevent fraud and misuse, and secure the store.
• Meet accounting, tax, and legal obligations and improve site performance using aggregated information.

4. Why we are allowed to process it

We process information when it is necessary to fulfil your order and provide the service, comply with a legal obligation, protect the store and its customers, or with your consent where consent is required. We do not send optional marketing messages without your permission.

5. Cookies and local storage

We use essential cookies and storage for sign-in, verification, cart and session operation, language and currency preferences, and site security. Some store features may not work if these are blocked. We do not use your information for optional marketing without your consent.

6. How long we keep information

We retain order and invoice information for as long as needed for operations, support, accounting, tax, or legal requirements. Account information is retained while the account remains active or until deletion is requested, unless some records must be kept. Verification codes are temporary, and information is deleted or anonymized when there is no longer a legitimate need to retain it.

7. International data transfers

Some service providers may process information in other countries. We use trusted providers and take appropriate steps to protect information transferred or processed outside the UAE in accordance with applicable requirements.

8. Your rights and choices

Subject to applicable law, you may request information about or a copy of your data, correct inaccurate information, request deletion, restrict or stop certain processing, and withdraw consent where processing relies on consent. We may need to verify your identity before completing a request, and some records may be retained where legally required.

9. How we protect information

We apply reasonable technical and organizational safeguards, including HTTPS, access restrictions, updates, backups, and security monitoring where available. No electronic system is completely secure, so protect your email and password and never share verification codes or delivered product credentials.

10. Changes to this policy

We may update this policy when our services, providers, or legal requirements change. The revised version will be posted on this page with an updated date.